Return Policy
We hope your purchase brings you joy! Our return policies vary for in-store and online purchases, please review the policy that aligns with your purchase below.
Online Orders
Ylang 23 offers returns and exchanges on all regular priced items within 7 days of receipt.
Item(s) must be in the original packaging and in unworn condition. We will provide an insured, prepaid label for your return.
In-store Orders
We do not accept returns on merchandise purchased in-store. If you are not satisfied with your in-store purchase, we are happy to issue you a store credit within 7 days of your purchase to be redeemed at any point in time.
Return / Exchange Guidelines
Your item(s) must be returned in its original packaging, unaltered and in unworn condition.
How to make a return / exchange
Please follow the below instructions:
- Click here to initiate your return.
Ylang 23 reserves the right to refuse the exchange/return of any item if the item(s) do not meet our guidelines. Please note that special orders may not be cancelled, returned or exchanged under any circumstances.
Need something repaired?
Please send an email to concierge@ylang23.com with the following information included. We are happy to assist you with your repair!
- Name
- Shipping address
- Phone number
- E-mail address
- Item
- Date of purchase / order # (if applicable)
- Designer
- Description of repair